PRIVACY POLICY & SMS TERMS
Last Updated: September 11, 2026
TC Home Service, LLC respects the privacy of our customers and visitors. This page explains how we collect and use information and describes the terms that apply when you choose to communicate with us by text message.
PRIVACY POLICY
Information We Collect
We may collect information that you provide to us when requesting an estimate, scheduling service, communicating with us, or using our website. This may include your name, address, telephone number, email address, project or service information, and the content of communications you send to us.
How We Use Information
We use customer information to respond to inquiries and requests for estimates or service, schedule and manage appointments and jobs, communicate about estimates, projects, appointments, service status, and other requested services, maintain business and customer service records, and operate and improve our business and customer communication systems.
We do not sell personal information or use customer information for unrelated third-party marketing.
SMS and Mobile Information
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
We may share personal information, including SMS opt-in or consent status, with service providers that help us provide our messaging services, such as communications platforms, telecommunications providers, software providers, and other vendors involved in delivering or maintaining customer communications.
SMS opt-in data and consent will not be shared with third parties for promotional or marketing purposes.
Service Providers
We may use third-party service providers to operate portions of our business, including website hosting, email, telephone and text messaging, data storage, scheduling, and other business systems. These providers may receive information only as reasonably necessary to provide those services.
Information Security
We use reasonable administrative and technical measures to protect customer information. No electronic storage or transmission system can be guaranteed to be completely secure.
Contact
TC Home Service, LLC
Silverton, Oregon
Phone/Text: (503) 409-6563
Website: tchomeservice.com
SMS TERMS & CONDITIONS
Program Name
TC Home Service Customer Communications
Program Description
By opting in to text messaging from TC Home Service, LLC, you may receive customer-care messages and service-related notifications concerning inquiries, estimates, jobs, scheduling, appointment confirmations and reminders, arrival information, service-status updates, and other communications directly related to services you requested.
TC Home Service does not use this SMS program for unsolicited promotional or marketing messages.
Consent
You may opt in to receive service-related text messages from TC Home Service, LLC by expressly agreeing to receive SMS messages through the SMS consent checkbox on our website contact form at https://www.tchomeservice.com/contact.
Consent to receive text messages is not a condition of purchasing goods or services.
Message Frequency
Message frequency varies depending on your communications with us, scheduled appointments, and services requested.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier and service plan.
Opting Out
You may opt out of text messages at any time by replying STOP. After opting out, you will receive no further SMS messages from this program unless you later opt in again.
Help
For help, reply HELP or contact TC Home Service at (503) 409-6563.
Supported Carriers
Wireless carriers are not responsible for delayed or undelivered messages.
Privacy
Information collected through the SMS program is handled according to the Privacy Policy above. Mobile information and SMS consent will not be sold or shared with third parties for promotional or marketing purposes.
Changes to These Terms
TC Home Service, LLC may update this Privacy Policy and SMS Terms from time to time. Updates will be posted on this page with a revised Last Updated date.